Help & Feedback

Both live under Settings → Support.

Help

Documentation opens these docs inside the app, so you don't lose your place. If your question is about how something works rather than something being broken, this is usually the fastest answer — start with Frequently Asked Questions, or When Something Looks Wrong if the app is showing you numbers you don't trust.

The rest of the Support group:

›Library — guides, worksheets, and reading on budgeting
›Walkthrough — rerun the guided setup
›Rate BetterBudgets — opens the app's store listing
›About BetterBudgets — how the app came to be
›Privacy & Terms — the Privacy Policy and Terms of Service

Send Feedback

Send Feedback opens a form, and every submission is read by the people building the app.

›Choose Feature request or Bug report
›Give it a Title — one line on what it's about
›Fill in the Description
›Optionally add screenshots, or a video instead
›Tap Send feedback

The form notes which platform you sent it from, so a bug that only happens on one kind of device shows up as one.

Worth using for:

›Something's broken. Bugs, wrong numbers, screens that won't load.
›Something's confusing. If a screen didn't make sense, that's useful information — confusing interfaces are defects too.
›A feature you want. Particularly if you've hit a wall doing something reasonable.
›Your country isn't supported. Genuinely useful signal for prioritizing which regions come next. See Region & Currency.

Writing a report that gets fixed

For anything that looks like a bug, three things make the difference between a report someone can act on and one they can't:

›What you expected to happen
›What actually happened
›How to get there — which screen, what you tapped

The bug report form asks for exactly this. "The dashboard is wrong" is hard to act on. "I lowered Rent on the paycheck for the 14th, and the paycheck amount at the top didn't update" is something someone can reproduce. A screenshot or a short screen recording helps even more.

If numbers look wrong, mention which budget and which pay period. If it's a calculator, the inputs you used. The app version is shown at the bottom of Settings, which is worth including too.

Before reporting a numbers problem

A lot of "wrong number" reports turn out to be one of a few known causes — bills on the wrong paycheck because of their dates, or unmarked bills making the dashboard understate you.

When Something Looks Wrong walks through these. It's worth five minutes before writing in; if it isn't one of those, your report is more useful for having ruled them out.

Billing and subscriptions

For a failed purchase, a charge that looks wrong, or a subscription that didn't restore, email support@betterbudgets.io with your account email and a description.

Note that refunds for app store purchases are handled by Apple or Google under their own policies, since they process the payment. See Managing Your Subscription.

Account deletion

If you need your account deleted and can't do it in the app, that's handled separately — see the account deletion page.

Feature requests

Genuinely read. The most useful ones explain the underlying problem rather than proposing a solution: "I have irregular income and don't know what to enter" leads somewhere better than "add an irregular income toggle", because the first describes a situation and the second assumes an answer.